23 March 2020
We have taken our time to process and navigate this turbulent time, but our priority remains the safety of our staff and wider community. We want everyone to stay safe while keeping a compassionate approach.
Regardless if you’re practising social distancing and working from home or you’re under the pump with projects that have an urgent timeline, we want to put your mind at ease - we are here to help any way we can…
We have increased precautionary and hygiene measures across all locations. Although our showroom staff are working to ensure your current jobs are not disrupted, following the direction from the Australian Government, effective immediately we are no longer open to any visitors until further notice.
We have moved as many admin staff to remote log-ins as possible, initiating work from home practices. This includes our National Showrooms and trade sales reps who are currently not undertaking face to face visits, but are available via email or for video/phone meetings.
Our warehouse staff have been separated into two shifts, allowing dispatch of orders to be unaffected but also minimizing risks to our staff.
We have cancelled all business-related travel and non-essential projects so that you can be our focus.
We are following directions from the Australian Government and are taking this situation very seriously.
Yes, we have changed some of our systems to keep everyone safe BUT know that the following has not changed:
Our STOCK, our SUPPORT and our SERVICE
Our online store is still operating under normal conditions.
We are here to help.
With the speed in which things are moving at the moment, we will be changing up our social content, although we want to continue to inspire, enlighten and offer a break from the constant reality of COVID-19, we also want to hear what would help you during this time.
We know it is easy to feel isolated during times like this, so let us know how we can help.
Although our industry is not on the front line and our thoughts go out to those working tirelessly to slow the spread and are putting their own health on the line to keep us all safe (Thank you)
We are mindful of all the small businesses our industry is made up of, including our customers and stockists who need our support.
If you are open and are wanting to do, what you do best - help to make homes into havens! But your voice is getting lost in the noise, let us help, tag us and use the #heretohelpdecorate and we will make sure your voice is heard a little louder.
We also want to thank anyone that continues to buy our products through our many industry partners and retailers.