23 March 2020
We have taken our time to process and navigate this turbulent time, but our priority remains the safety of our staff and wider community. We want everyone to stay safe while keeping a compassionate approach.
Regardless if you’re practising social distancing and working from home or you’re under the pump with projects that have an urgent timeline, we want to put your mind at ease - we are here to help any way we can…
Our Melbourne showroom is closed to all visitors due to Stage 4 restrictions.
All other showrooms are open for Face-to-Face support. To abide to government regulations we need to adapt slightly...
We have moved all head office admin staff to remote log-ins, initiating work from home practices. This includes our Victoria bases trade sales reps who are currently not undertaking face to face visits but are available via email or for video/phone meetings.
Our warehouse has been reduced to two-thirds capacity with extended hours, allowing dispatch of orders to be unaffected but also minimizing risks to our staff.
We have cancelled all business-related travel and non-essential projects so that you can be our focus.
We are following directions from the Australian Government and are taking this situation very seriously.
Yes, we have changed some of our systems to keep everyone safe BUT know that the following has not changed:
Our STOCK, our SUPPORT and our SERVICE
Our online store is still operating under normal conditions.
We are here to help.
With the speed in which things are moving at the moment, we will be changing up our social content, although we want to continue to inspire, enlighten and offer a break from the constant reality of COVID-19, we also want to hear what would help you during this time.
We know it is easy to feel isolated during times like this, so let us know how we can help.
Although our industry is not on the front line and our thoughts go out to those working tirelessly to slow the spread and are putting their own health on the line to keep us all safe (Thank you). We are mindful of all the small businesses our industry is made up of, including our customers and stockists who need our support.
We also want to thank anyone that continues to buy our products through our many industry partners and retailers.